Joychakmaworld is dedicated to ensuring a seamless shopping experience for our customers. This Refund and Return Policy outlines the terms under which you can return products and receive refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request must be initiated within 7 days of receiving the product.
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods such as food or treats
- Personalized or custom-made products
- Items marked as “Final Sale”
- Products damaged due to misuse or neglect
3. Return Process
To initiate a return, please follow these steps:
- Contact us at admin@joychakmaworld.com with your order details, including the order number and reason for the return.
- Our team will review your request and provide instructions for returning the item.
- Ship the item back to the address provided, ensuring it is securely packaged to avoid damage during transit.
Note: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:
- The refund will be issued to your original payment method.
- Refund processing times may vary depending on your payment provider but typically take 5-7 business days.
5. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.
6. Contact Us
For any questions or concerns regarding this policy, please contact us:
- Email: admin@joychakmaworld.com